Introduction to Remote Support - Virtualtech Remote Networks

Network virtualization technology makes it possible to control and work with any computer on the Internet from a single location.

The technician connects to the remote computer and can then view the remote screen, control the mouse pointer, and enter keyboard commands as if he were there in person. Meanwhile, the customer still has full control and can end the connection at any time.

Virtualtech will diagnose and solve most software-related problems by remote control. We also provide introductory Windows and Mac tutorials. If your Internet connection isn't working, we will help you to set up or repair the connection over the phone.

Advantages to fixing computers via remote control include:

• lower cost because there are no travel expenses
  

  
  

• more flexible hours and usually no need to make an appointment
  

  
  

• the customer can sit back and watch the computer being repaired
  

  
  

• the work can begin much sooner because there is no travelling involved, in some cases almost immediately if the technician is available
  

  
  

• the computer can be located anywhere in the world - as long as you have an Internet connection, we can usually diagnose and fix it via remote control.
  

The connection is completely secure. Nobody except the technician can access the customer's computer remotely, and only when the customer initiates the connection.